FAQ
Based on the estimated delivery timing, in Tehran 10 working days and for out of Tehran 12 working days.
Click of Login button and fill sign up form.
No. If you have an account, you can log in and place your order. If you are not a member, an account will be created for you as soon as you enter the information.
For all cities in Iran.
Due to the large amount of orders, it is not possible to send the items earlier than the mentioned time.
Before paying online, you will receive the final invoice and shipping information. By default, the address registered in your user account is selected for shipping. You can send the order to another address.
Size guides are available on each product page to help determine your best fit.
By clicking on each product, the corresponding feature table can be seen.
At the stage of placing an order, there is an optional field for the description.
You can search all or part of the product name by selecting the search icon at the top of the site.
Select the login option from the top menu of the site and select the forgot password option. Password recovery link will be send to your email address.
Contact us and submit your request, if approved, you can choose the desired time and address to return the product.
All the purchased products can be returned within 24 hours from the date of delivery.
No, if the item purchased in store, but if you buy online through the site, you can contact us. In case of online orders, you have 24 hours from the date of receipt to be refunded. This will be accepted only if the product has not been used, and the tag is not removed.
You will be refunded when the purchased item is received by Roya Jalali brand up to 1 week.