Policy

In case of changing the size of the clothes (your shopping receipt is needed), you can have it done once without any payment. The maximum time for request is 48 hours after issuing the receipt, otherwise the whole process cannot be done unless you pay for it.

Dear customer:

  • – It is not possible to polish or rechange the color of some products made of specific materials such as, leather, suede and velvet, due to the dying process in such materials.
  • – Our company should be notified regarding any mending during the period of guarantee, otherwise we will not take any responsibilities for the probable problems.
  • – In case you need to wash or polish the clothes completely, make sure to contact us or come in person to notify the company.

    Note: Clothes are guaranteed for one month after the date of receipt.

    Roya Jalali’s products are not guaranteed in below circumstances:

    1. Any contact with chemical substances.
    2. Washing the products with inappropriate detergent by customer.
    3. Mending the clothes in a way that cause damage to the clothes.
    4. Polishing or washing the leather and clothes with inappropriate detergents or chemical substances.

    Services after guarantee:

    Roya Jalali’s products are under guarantee (fixing and mending) even if the guarantee period is over by the time the product is being used, if the materials (fabric, leather and other needed materials) are available. The price for the above service should be paid.

    It should be noted that the time needed for fixing the products is up to three working weeks.